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Wed., Sep 08, 2010 | |||||
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# 1: Affirm Our Motto in providing care and service. # 2: Know and practice Our Mission. # 3: Embrace the Vision and demonstrate the PHS Values: Compassion, Service, People, Stewardship, Christian Ministry and Growth & Innovation. # 4: Follow the Commitment to Service. # 5: Respect and support the importance of meeting physical, social, mental, emotional and spiritual needs. # 6: Respond promptly with care and compassion to requests for service, including call lights, pendant calls, maintenance, or any other service request. # 7: Complete all required training and seek additional personal and professional growth and development. # 8: Know and support your community's goals and objectives. # 9: Help create an environment of teamwork in which each person's knowledge and abilities are respected. Practice lateral service. # 10: Own and accept personal responsibility for resolving problems. Each employee is empowered and responsible to take the action necessary to follow through until each problem is resolved. # 11: Maintain uncompromising levels of cleanliness in work areas, buildings and grounds. # 12: Respect the privacy of residents. We are guests in their homes. # 13: Greet others, do not wait for them to greet you first. Make eye contact, listen carefully and be courteous and professional. # 14: Be knowledgeable of the variety of PHS services and locations and the value of the continuum of care. # 15: Recognize that excellent personal service results in volunteers and donors giving of their time, talent, and treasure. # 16: Communicate directly with each other at our worksite and to other communities. # 17: Accompany people to their destination whenever possible rather than pointing out directions. # 18: Create a safe and secure environment for everyone. Be aware of all emergency procedures and report unsafe conditions immediately. # 19: Protect confidentiality of information. # 20: Carefully use resources and conserve energy, recycle and properly maintain buildings and grounds. # 21: Serve as an ambassador for PHS at work and in the community. # 22: Maintain a positive attitude for the benefit of everyone. Create enjoyment and fun. # 23: Avoid thinking and saying, Its not my job. Our job is to serve others, whatever it takes. |
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